How to reach us
- Email: support@getvardion.com, for any question, problem or request.
- A demo or a call: ask by email and we set a time that suits you.
When we answer
We answer on working days, in Athens office hours, in Greek or English.
- A hosted console that does not answer, or a security vulnerability, takes priority over every other request.
- A problem that stops you finishing a task, such as a scan or an export, is answered the same working day where possible.
- Usage questions and feature requests are answered in the order they arrive.
For a problem, say what you did, what you expected and what you saw. Give the version the console shows at the foot of its menu.
What we look after
On the hosted console we look after the server, updates and the console's availability. For every installation we answer questions about using Vardion, the ΕΑΚ assessments and the findings.
What you look after on your own server
- The server, Docker and operating system updates.
- Updating Vardion to the latest release, with the commands in the documentation.
- Backups with Vardion's backup command, and keeping them safe.
- Access to the console, through SSH or by publishing it behind HTTPS as the documentation describes.
The documentation gives the install, update and backup commands.
Partners
When a consultancy provides Vardion to you, it is your first point of contact. We support the consultancy.